FAQ

Dyani Sunglasses – Frequently Asked Questions

What makes Dyani sunglasses unique?
Dyani was founded in 2014 by three forward thinking entrepreneurs who wanted to redefine eyewear. The company is based in Los Angeles and draws inspiration from the city’s dynamic, trend setting culture to create bold yet versatile designs. The name “Dyani” means “deer” in several Native American languages and symbolizes a deep connection to nature along with grace, harmony and gentleness. Each pair of sunglasses is designed to be more than just functional; it is intended as an expression of art and personal style, crafted with a strong commitment to quality and craftsmanship.

Do Dyani sunglasses protect my eyes from UV rays?
Yes. Dyani sunglasses use 100 % UV‑400 lenses to block harmful UV rays. The lenses are made from scratch‑resistant polycarbonate, and frames are crafted from durable metals or high‑quality polymers. All  products include a case and cleaning cloth to protect your eyewear.

What is your warranty policy?
Dyani offers a 90‑day warranty against manufacturing defects and accidental breakage. If your sunglasses break or show a defect within 90 days of purchase, Dyani will repair or replace them free of charge. To submit a claim, contact Dyani’s customer support team with proof of purchase and a description of the issue.

What is Dyani’s return policy?
You can return your sunglasses within 30 days of delivery for a full refund or exchange, provided that they are in their original condition and include the case and any accessories. Dyani supplies a prepaid return shipping label, and you can also return the item in person at their physical location (1861 N Topanga Canyon Blvd, Topanga, CA 90290). Refunds are typically processed within 5‑7 business days after the return is received and inspected.

Do you offer free shipping?
Yes. Dyani offers free standard shipping on U.S. orders. Shipping rates for other destinations are calculated during checkout and are often weight‑based. The shipping companies Dyani uses may round shipping weights up to the next full pound.

Do you ship internationally?
Dyani can ship to U.S, Canada and most of Europe.  At checkout, Dyani will estimate the delivery time based on item availability and the shipping method you choose.

How long does it take to receive a refund?
Refunds are usually processed within 5‑7 business days after Dyani receives and inspects the returned item. When you factor in transit time to Dyani and bank processing, the entire process may take up to about four weeks.

How can I contact Dyani customer support?
For assistance, email support@dyanisunglasses.com. Dyani’s customer support team responds to inquiries within 24 hours (Monday through Friday). 

Do you have a physical store I can visit?
While Dyani primarily operates online, they provide a physical mailing address at 1861 N Topanga Canyon Blvd in Topanga, California. You can use this address for in‑person returns or correspondence.

What payment methods do you accept?
Dyani accepts major payment methods, including Visa, Mastercard, American Express and Apple Pay. They also offer interest‑free installments through Shop Pay on many products.